How not to trip up on the digital highway: Lessons from social innovators developing e-platforms


Almost every household in South Africa has access to a mobile phone[1]. This has transformed the face of social development, with many non-governmental organisations (NGOs) embracing mobile technology to connect with their target audiences. In this learning brief, we explore the diverse opportunities – but also challenges – that come with using mobile platforms to drive social change.

To inform the brief, we interviewed a number of organisations with experience developing mobile platforms to drive social change. We asked them what they learned and their best advice to those interested in going down this path.


Download the Mobile Technology learning brief here or page through it in ISSUU below – choose full-screen mode [   ] for a better reading experience.  You can download the full Hands-on Learning publication (Issue 13) here.


  1. According to GSMA’s ‘The Mobile Economy 2017 report for Sub-Saharan Africa’, South Africa has a unique mobile penetration rate of 68%, with 37.5 million unique mobile subscribers in the country. (My Broadband. ‘How many unique mobile subscribers South Africa has’. 11 July 2017. Available at:
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