Understanding Quality Assurance in a social franchising context

2013-09-13-12.05.27In the nonprofit sector where critical knowledge is often tacit, the process of ensuring consistent delivery of a quality service can be challenging.  This learning brief considers how Quality Assurance might be understood in a social franchising context.  It introduces processes and tools that one might expect to see included in a quality assurance system and begins to consider quality assessment in early learning programmes.  Read more here.

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